Política de reembolso

Return and Refund Policy:

At RUX, we strive to provide our customers with high-quality products and exceptional service. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure your peace of mind.

Returns:
- You may return eligible items within 7 days of delivery for a full refund or exchange.
- To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.
- Please contact our customer service team at info@ruxstore.com to initiate a return and obtain a return authorization (RA) number.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.

Exchanges:
- If you would like to exchange an item for a different size, color, or style, please contact our customer service team to initiate an exchange.
- Exchanges are subject to availability, and we will do our best to accommodate your request.

Non-Returnable Items:
- Certain items are not eligible for return or exchange, including personalized or custom-made products.
- Sale items are also final sale and cannot be returned or exchanged unless defective.

Shipping:
- Shipping costs for returns and exchanges are the responsibility of the customer, unless the item received was damaged, defective, or incorrect.
- We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

Damaged or Defective Items:
- If you receive a damaged, defective, or incorrect item, please contact us immediately so that we can resolve the issue.
- We may require photo evidence of the damage or defect to process a refund or replacement.

Contact Us:
If you have any questions or concerns about our return and refund policy, please don't hesitate to contact our customer service team at info@ruxstore.com. We're here to help and ensure that your shopping experience with RUX is a positive one.

This Return and Refund Policy is effective as of February 01, 2024 and is subject to change without prior notice.